Penn National Gaming Model Beverage Server - Part-Time in Youngstown, Ohio
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Mahoning Valley we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Providing personalized service and uses guest name
Resolving service problems according to guidelines
Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
Promoting events and programs
Providing fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round
Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests
Providing service of complimentary beverages including coffee and water
Handling money according to procedure
Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and VLT supervisor
Maintaining clean and stocked workstation
Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.
This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
To be successful in this position it will require the following skill set
Must be 21 years of age
High school diploma or equivalent
Read, write legibly, understand and speak English
Excellent customer service/communication skills
Count money and change correctly
Know or is able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
Able to tolerate noise and bright lights
Ability to work in a smoking/secondary smoke environment
Able to work at a fast pace in often crowded/noisy environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Posted Date 2 weeks ago (11/8/2019 9:21 AM)
Job ID 2019-64810
Casino Property Hollywood Gaming at Mahoning Valley
Position Type Regular Part-Time
Category Food and Beverage