Penn National Gaming IT Technician Full Time Shift Varies in Youngstown, Ohio


Don’t just work. Work Happy.

A career in gaming? At Hollywood Gaming at Mahoning Valley we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Receive, record, resolve and follow up on end-user problems or system malfunctions with desktop and portable computers and peripheral equipment and application software

  • Maintain records of problem reports, resolution and follow-up in the IT helpdesk software application

  • Install, configure, repair, upgrade, and maintain desktop and portable computer hardware, software, and peripheral equipment

  • Maintain phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting

  • Work with other IT staff in first-level or second-level support of other IT assets and resources, including wide-ranging general IT support issues

  • Plan, document, implement and maintain preventative maintenance procedures and practices to ensure maximum availability and optimal performance of computers and other hardware

  • Maintain records of software licensing and hardware maintenance contracts / agreements

  • Maintain records of inventories of computer hardware, software, media and documentation

  • Order, issue, and manage supplies of IT consumables and operating supplies

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

  • Work with other IT staff, as assigned by the IT Manager/Supervisor, to plan, document, implement and maintain the Disaster Recovery Plan, including routine testing/practice of DR Plan procedures

  • Work with other IT staff, as assigned by the IT Manager/Supervisor, to perform system security procedures and practices to safeguard the Company’s vital data against unauthorized access, tampering, or destruction

  • Work with other IT staff, as assigned by the IT Manager/Supervisor, to perform system data backup procedures and practices including monitoring backup jobs, rotating tapes, offsite storage, and testing of backup media

  • Work with other IT staff, as assigned by the IT Manager/Supervisor, to maintain application and operating system configurations and user accounts and privileges

  • Work with other IT staff to monitor system and application performance

  • Recommend and implement performance tuning (optimization) strategies

  • Recommend upgrades or purchases/acquisitions that will improve system performance, user productivity, or customer satisfaction and/or reduce costs

  • Analyze and recommend creation or changes to department procedures or policies to demonstrate and ensure compliance with all applicable laws, regulations, and standards including Sarbanes-Oxley Act, gaming laws/ gambling control board regulations, Internal Control documents and IT industry-standard “Best Practices.”

  • Stay informed on new technologies with a view towards integrating them into the company’s IT strategies.

  • Demonstrate expertise in a variety of IT concepts, practices and procedures

  • Plan and accomplish goals relying on extensive experience and best judgment

  • May provide consultation on complex projects and is considered to be a top-level contributor / specialist

  • Maintains strict confidentiality in all departmental and company matters.

  • Keeps work area clean and free of safety hazards, debris and litter.

  • Perform all job duties in a safe and responsible manner.

  • This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

To be successful in this position it will require the following skill set

  • Must be a minimum of 21 years of age

  • Bachelor's degree (B.A. /B.S.) in computer technology or related field from four-year college or university; one to two years related experience or training; or equivalent combination of education and experience, preferred

  • Must be highly proficient in all Microsoft applications (Excel, Access, Word)

  • Three years of work related experience in desktop computer support in a large network environment

  • Relevant technical certifications or documented vendor training is preferred

  • Must have working knowledge of current Windows operating systems.

  • Additional demonstrable knowledge or experience in other IT related areas is preferred, such as IBM iSeries/AS400 operations; Microsoft SQL Server; Cisco LAN/WAN administration; and converged voice/data networks (VOIP)

  • Strong customer service and interpersonal skills are required.

  • Must be a highly motivated self-starter who is eager to contribute to overall departmental and company success.

  • Must be willing to share night-and-weekend on-call duty as part of the IT department team

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to define problems collects data, establish facts, and draw valid conclusions.

  • Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

  • Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-57182

Casino Property Hollywood Gaming at Mahoning Valley

Position Type Regular Full-Time