Penn National Gaming Food and Beverage Supervisor in Youngstown, Ohio
Don’t just work. Work Happy.
A career in gaming? At Hollywood Gaming at Mahoning Valley we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Assisting in managing overall front of house operations creating a differentiated service experience and ensuring optimum performance of all
Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions
Achieving desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result
Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)
Ensuring regulatory, internal controls and policy and procedure compliance
Establishing and implementing sequence of service to ensure consistent high quality service standards are maintained
Assisting with management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
Scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours
Act as a role model to other employees and always presents oneself as a crediy to Company and encourages others to do the same
This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
To be successful in this position it will require the following skill set
Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university is preferred
One year progressively more challenging leadership role in a restaurant establishment
Must be proficient in Microsoft applications (Excel, Access, Word)
Ability to prepare, understand and analyze Department Budgets, Capital Expenditures, and P&L Statements
Proven managerial and critical thinking skills required
Good oral and written communication skills, must be fluent and literate in English
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
Must possess excellent interpersonal and employee relations skills
Ability to stand and walk for entire shift and mobility to move easily around entire property
Must be able to listen and respond to visual and oral cues
Must be able to tolerate areas of varying noise and temperature levels, illumination, vibration, and crowds
Measurable objectives as defined on annual performance appraisal
Teamwork – ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations
Financial results that meet or exceed budget expectations for revenue generation and cost control
Effective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelines
Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-62573
Casino Property Hollywood Gaming at Mahoning Valley
Position Type Regular Full-Time
Category Food and Beverage