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Penn National Gaming Applications Analyst - Gaming Systems in Wyomissing, Pennsylvania


Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

The following and other duties may be assigned as necessary:

  • Responsible for gathering requirements, analysis, application design, programming, and documentation of gaming system applications and reports.

  • Assists in defining software development project plans, including scoping, scheduling, and implementation of gaming system requirements.

  • Advises IT management team regarding jurisdictional differences for applications and reporting systems.

  • Makes recommendations to help understand the business and make data-driven decisions.

  • Analyzes trends and KPIs related to gaming systems performance to propose new business efficiencies and operational improvements.

  • Functions as the analytics intake representative and liaison for Hospitality stakeholders (i.e. Food and Beverage, Hotel, Strategic Sourcing, HR, Workforce Planning, etc.).

  • Works with Director to identify and integrate new data as needed for gaming systems.

  • Performs regular system, quality audits. Makes recommendations for improvement.

  • Manipulates and analyzes large data sets for gaming systems. Provides findings and suggestions based upon findings.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

  • Maintains strict confidentiality in all departmental and company matters.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor’s Degree (B.A./B.S.) in Information Technology, Computer Science, Economics, Finance, Mathematics or related field from a four-year college or university; or three to six years’ related experience; or equivalent combination of education and experience. Gaming industry experience required.

  • Must have strong technical, analytical and problem resolution skills.

  • Must have technical proficiency and knowledge in MS Office (Word, Excel, PowerPoint, and Outlook).

  • Must have strong knowledge of relational databases, SQL, or other programming languages.

  • Ability to write routine reports and in depth technical operating manuals.

  • Must have excellent verbal and written communication skills.

  • Ability to work independently and balance multiple projects and processes simultaneously.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must have the ability to interact with colleagues and resolve problems and conflicts in a diplomatic and tactful manner.


This job has no supervisory responsibilities.


Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.


Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Employee must be able to qualify for licenses and permits required by federal, state and local regulations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently exposed to moving mechanical parts, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-66309

Casino Property Penn National Gaming, Inc.

Position Type Regular Full-Time

Category Information Technology