Penn National Gaming Guest Services Host in Tunica Resorts, Mississippi
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Tunica we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations
Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with VIP guests by providing excellent guest service
Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills
Issues room keys and provides clear escort instructions to Bell Staff
Keeps records of room availability and guests' accounts
Reviews and determines guest comp value based upon gaming performance
Makes an confirms reservations
Enters accurate information into the AS400, LMS, Micros and other computer systems
Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination
Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times
Accurately computes and records retail purchase transactions
To be successful in this position it will require the following skill set
High School Diploma or GED and one to three months related experience and/or training; equivalent combination of education and experience may be considered.
Knowledge of computer keyboard, minimum of 30 wpm
Knowledge of operating cash register for retail items.
Valid MS Gaming License
Ability to meet the demands of a fast-paced environment
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-51697
Casino Property Hollywood Casino Tunica
Position Type Regular Part-Time