Penn National Gaming SLOT ATTENDANT in Toledo, Ohio

Overview

Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Toledo we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Ensuring all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards

  • Handling the payment of all manual, hand-paid slot machine jackpots

  • Answering questions related to slot machines as well as general property information

  • Promoting features of the Slot Player’s Club and assist in slot promotions, as required

  • Signing up guests into the Slot Player’s Club

  • Investigating and resolving issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems

  • Exchange large bills (currency) for smaller at the request of guests

  • Assist with additional technical and service issues, as required

  • Answering routine questions from co-workers

  • Leading completion of daily tasks within the department or work unit

  • Interacting with others when necessary to achieve desired outcomes

  • Providing professional representation at internal and external meetings and events

  • Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/ Business Ethics

  • Ensuring interactions with internal and external guests following the guidelines of the “Red Carpet Customer Service” Program

  • Adhering to all Corporate and local policies, procedures, and operating guidelines

To be successful in this position it will require the following skill set

  • High school diploma or equivalent

  • Must be proficient in Microsoft applications (Excel, Access, Word)

  • Excellent written/verbal communication skills

  • Excellent customer service skills

  • Dedicated team player

  • Able to handle multiple tasks, flexible and positive when adjusting to change

  • Attention to detail and follow-through

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-49316

Casino Property Hollywood Casino at Toledo

Position Type Regular Part-Time

Category Casino Operations