Penn National Gaming POKER SHIFT MANAGER in Toledo, Ohio


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Toledo we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Overseeing the overall operation of the Poker Room on assigned shift or directly managing the Poker Room areas

  • Working closely with the Poker Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability

  • Driving improvement in service and procedures through staff development and training programs

  • Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation

  • Scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction

  • Providing visible leadership in gaming operation areas

  • Ensuring compliance with Title 31 requirements and processes

  • Maintaining the overall integrity of daily operations

  • Modeling regulatory, departmental and company policies and procedures

  • Presenting oneself as a credit to the Company and encourages others to do the same

  • Training all newly hired dealers

  • Performing all other related and compatible duties as assigned

To be successful in this position it will require the following skill set

  • Bachelor’s degree or equivalent from four-year college; or a minimum of two years related experience and/or training; or equivalent combination of education and experience

  • Two (2) years management experience preferred

  • Three years progressively more challenging experience in a gaming operations role preferred

  • Must have knowledge of all Poker Games

  • Knowledge of Microsoft applications (Excel, Access, Word)

  • Ability to learn and understand Budget and P&L Statements

  • Good oral and written communication skills, must be fluent and literate in English

  • Effective problem solving skills with the ability to exercise independent judgment within established policies

  • Must possess excellent interpersonal and employee relations skills

  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment

  • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shif

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

  • Must be able to work weekends, holidays, and special events

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-49487

Casino Property Hollywood Casino at Toledo

Position Type Regular Full-Time