Penn National Gaming Valet Attendant - Full Time in St. Louis, Missouri
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Greets customer at Valet Porte-Cochere, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude
Initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events
Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage
Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations.
Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows. This includes, but is not limited to, driving shuttles and working in coat check
Consistently maintains an Upbeat and Positive attitude with guests and co-workers
Consistently practices a sense of urgency throughout entire shift to include sprinting to and from Valet lot and in all other job duties
Adheres to regulatory, safety, departmental and company policies, including Department of Transportation
Supports safety and accident prevention programs
Presents oneself as a credit to Company and encourages others to do the same
Performs all other related and compatible duties as assigned
To be successful in this position it will require the following skill set
High school diploma or equivalent
Six months experience in customer service field required
Must be at least 18 years of age and have a driving record that meets Company requirements
Valid state driver’s license required
Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
Must have knowledge of city and know directions to airport, other casinos, restaurants, etc.
Must possess excellent interpersonal skills
Good oral and written communication skills, must be fluent and literate in English
Physically mobile with reasonable accommodations including ability to lift up to 80 lbs., and work outside with varying temperatures, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
Must be able to listen and respond to visual and aural cues
Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
Successful or better performance against Performance Appraisal Standards
Teamwork – ability to work collaboratively within the outlet for effective day to day operations
Compliance with all regulatory, governmental, and safety requirements
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
Knowledge of and compliance with department, property and company policies and procedures
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-49384
Casino Property Hollywood Casino St. Louis
Position Type Regular Full-Time