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Penn National Gaming Surveillance Manager in St. Louis, Missouri


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result

  • Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation

  • Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure internal customer satisfaction

  • Researches, evaluates, and tests latest technology in surveillance in order to develop most appropriate system to achieve security, effectiveness, and cost‑efficiency objectives

  • Partners with property departments to design and conduct highly sensitive investigations to facilitate fact‑finding probe into potentially illegal or inappropriate activities

  • Communicates and develops business relations with State and Local Regulators in order to stay abreast of regulations and practices

  • Makes recommendations in the development of gaming procedures to ensure that management takes into consideration the enforceability of such procedures from a surveillance perspective

  • Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions

  • Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures

  • Presents oneself as a credit to the Company and encourages others to do the same

  • Performs all other related and compatible duties as assigned

To be successful in this position it will require the following skill set

  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university preferred

  • Five years progressively more challenging leadership role in surveillance, security, or law enforcement

  • Must be proficient in Microsoft applications (Excel, Access, Word)

  • Ability to understand and analyze Budget & P&L Statements

  • Proven time management and critical thinking skills required

  • Must possess excellent employee relations skills

  • Ability to respond calmly and make rational decisions when required

  • Good oral and written communication skills, must be fluent and literate in English

  • Ability to use all equipment associated with the position

  • Must be able to listen and respond to visual and aural cues as well as view monitors in order to accurately observe activities on the casino floor as well as other areas under surveillance

  • Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Location US-MO-St. Louis

Posted Date 3 months ago (9/10/2019 8:01 PM)

Job ID 2019-67182

Casino Property Hollywood Casino St. Louis

Position Type Regular Full-Time

Category Surveillance