Penn National Gaming Promotions Representative - On Call in St. Louis, Missouri


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact

  • Plan and execute monthly displays and decorations necessary for events and promotions.

  • Assist guests at casino promotions and events as necessary and as requested.

  • Communicate with other casino departments to inform and facilitate necessary planning of promotional events.

  • Complete telemarketing calls to ensure guest awareness of property events and offers.

  • Accepts and records RSVP’s to player parties and events.

  • Effectively plans, organizes and prioritizes a heavy workload with competing priorities.

  • Maintains a level of professionalism that will make guests want to return to Hollywood Casino St Louis.

  • Anticipates the guest’s needs and responds appropriately with a sense of urgency.

  • Effectively communicates with management in order to fulfill and address any issues and needs requested by guests or employees.

  • Assist the marketing staff with the execution of all other marketing programs.

  • Presents oneself as a credit to the Company and encourages others to do the same

  • Must work well under pressure, and meet multiple and sometimes competing deadlines.

  • Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.

  • Adhere to all departments/company policies and procedures

To be successful in this position it will require the following skill set

  • High School Diploma or G.E.D required.

  • Six months or more related customer service and/or marketing experience preferred.

  • Knowledge of and experience in promotions planning and execution preferably within a casinoenvironment.

  • Superb organizational skills.

  • Customer service and stage presence skills.

  • Must be proficient in Microsoft applications (Excel, Access, Word).

  • Ability to make sound decisions based on limited data and in a fast-paced environment.

  • Must possess excellent interpersonal and employee relations skills.

  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.

  • Ability to maintain confidentiality.

  • Ability to work as part of a team and to promote cooperative approach between departments.

  • Ability to work unsupervised.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-52663

Casino Property Hollywood Casino St. Louis

Position Type On-Call

Category Marketing