Penn National Gaming Player Services Representative - Full Time in St. Louis, Missouri
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Deliver personalized and knowledgeable guest service using Penn National Gaming’s ACES Service Standards
Promote Marquee Rewards program; issue cards, explain how to use, and encourage usage
Complete computer data entry for program members
Solicit card sign-up on the floor and explain card benefits
Work in the Marquee Rewards Center; distribute entry forms for promotions, issue VIP cards, answer questions, exchange vouchers for gifts, answer phone and perform other tasks as assigned.
Must be able to explain redemption procedures to customers of cashing out comps and printing out redemption vouchers
Consistently follow internal controls related to position
To be successful in this position it will require the following skill set
Minimum of a high school diploma or G.E.D.
Six months to one year related experience and/or training; or equivalent combination of education and experience
Must have prior working knowledge of computer systems. Must be able to type a minimum of 30 words per minute on a computer
Must be able to qualify for licenses and permits required by federal, state, and local regulations, including a valid gaming license and ETips – Training for Alcohol Intervention Procedures
Keep work areas clean and free of safety hazards, debris and litter
Perform all job duties in a safe and responsible manner
Physically mobile with reasonable accommodations including ability to lift up to 15 lbs., and the ability to reach and bend when performing job duties in varying work areas such as confined spaces
Must be able to stand during your shift and work in a smoking environment
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-69886
Casino Property Hollywood Casino St. Louis
Position Type Regular Full-Time