Penn National Gaming Marquee Host Part-Time in St. Louis, Missouri
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Manages Player Access to the VIP Lounge
Maintains VIP Lounge guest information
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
Maintains knowledge of credit procedures and encourages the use of credit when appropriate.
Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
Attends and aids in the coordination of special events.
Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
Develops and maintains technical skills to maximize use of patron data systems.
Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
Provides assistance to the Manager & Host Team as needed.
Provides professional representation at internal and external meetings and events.
Ensures interactions with internal and external guests follow the guidelines of customer service program.
Adheres to all Corporate and local policies, procedures, and operating guidelines.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
To be successful in this position it will require the following skill set
High school diploma or equivalent
Minimum of 1 year related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to effectively communicate with correct English grammar skills including verbal and written communications.
Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be able to maintain confidentiality and a high level of professionalism at all times.
Must have the ability to write reports and business correspondence.
Must possess excellent oral and written communication skills.
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-66166
Casino Property Hollywood Casino St. Louis
Position Type Regular Part-Time