Penn National Gaming INFRASTRUCTURE SPECIALIST in St. Louis, Missouri
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Provides specialized technical problem solving and problem resolution skills.
Works with management to resolve complex business, computer system and data communication problems.
Installs, upgrades and maintains gaming hardware & software products.
Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
Administers and controls updates/changes to production programs, files and databases.
Recommends application design changes to management to maximize resources.
Plans, schedules and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
Provides first- or second-level problem determination/isolation and recovery support for Host Platform computer systems.
Analyzes and recommends tools and service aids for system/network operation and problem determination. Reports results from technical research, system performance reports and problem resolutions to upper-management.
Collects and analyzes system data for quality assurance of technical design and optimum system performance. Adjusts system parameters to achieve peak system performance.
Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
Assists in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements. Assists in planning by communicating with project / product teams, clients and vendors.
Recommends changes for improved system implementations/modifications.
Practices, and adheres to system management criteria and policies and procedures.
Ensures established enterprise standards are followed and enforced during system implementations.
Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.
Provides accurate data for internal and external auditors ensuring adherence controls for SOX, MGC Regulations, and PCI Compliance.
Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
Appropriately leverages vendor resources to efficiently resolve issues.
Demonstrates an understanding of and ability to execute on Project Management principles, life-cycle, and knowledge areas.
Represents property interests on, and locally deploys, enterprise solutions
Champions local innovations and solutions to meet local business drivers within the framework of acceptable standards
Serves as primary property support during pre-determined emergency phone coverage hours
To be successful in this position it will require the following skill set
Bachelor's degree in a computer science-related field or equivalent experience in a multiple Host Platform technical support environment.
Previous experience with Oasis Casino Management System is preferred
Previous experience with AS400 system and application management is preferred
Networking administration a plus
Technical Certifications highly recommended. 5+years’ work experience in a technical support environment, supporting multiple high-end computer systems.
Comprehensive understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.
Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.
Must be able to obtain a Gaming license through the Missouri Gaming Commission.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-52168
Casino Property Hollywood Casino St. Louis
Position Type Regular Full-Time