Penn National Gaming Hotel Operations Hospitality Internship - Summer 2019 in St. Louis, Missouri
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Hollywood Casino St. Louis interns get to experience working for the best casino/hotel operator in the St. Louis area. Our internship program is tailored toward your success. We provide mentors on all levels of leadership including upper-level management and our executive team! At Hollywood, we take fun seriously, and you will work hard, but you’ll have a lot of fun doing it. Throughout the summer, you will have access to Cardinals games, employee events such as six flags, and concerts at the Hollywood Casino Amphitheater.
Here’s what we have to offer you:
A professional mentor.
Hands-on experience in both F&B and Hotel operations.
Lasting relationships with guests, team members, leadership team, and executives.
You will work together as a team to present revenue generating ideas to the management and executive team.
Your daily responsibilities include:
Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Ensures team provides high level of quality service standards.
Compliant with all regulatory requirements within area of responsibility.
Answers inquiries pertaining to hotel policies and services, and resolve guests’ complaints while supporting all customer service programs.
Supports Front Desk team members with tasks as needed.
Adheres to operational goals.
Works toward operational goals and monitors achievement of performance objectives.
Protects and preserves assets of the company.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
To be successful in this position it will require the following skill set
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.High School Diploma or GED; or two years previous customer service experience; or combination of education and experience. Five years’ experience in Hospitality preferred, but not required.
Previous experience in Hotel operations desired, but not required.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be proficient in Microsoft Outlook programs.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
This job has supervisory responsibilities.
Manages work procedures and expedites workflow.
Provides coaching and counseling to team members.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-57976
Casino Property Hollywood Casino St. Louis
Position Type Intern (Full Time)
Category Hotel Services