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Penn National Gaming Hotel Housekeeping Coordinator - Full Time in St. Louis, Missouri


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for practicing, supporting, and promoting our ACES guest service culture.

  • Ensure there is adequate staffing to cover daily assignments, and that paperwork is filled out completely to begin each day. Maintain Housekeeping log books.

  • Answer phone promptly and professionally, and expedite information accordingly.

  • Work with Front Desk and Housekeeping to input and update room status on a constant basis.

  • Secure and track all lost and found hotel and guest property

  • Function as a GRA/Inspector/Houseperson if necessary, picking up rooms as needed.

  • Finalize paperwork each day, including key log, device log, telephone log room status etc.

  • Enforce procedures for handling hotel property. i.e. irons, boards, cribs, rollaways, etc.

  • Process and dispatch all work orders, including follow-up.

  • Completes daily housekeeping reports, if necessary

  • Works as a team with other employees

  • Responsible for providing exceptional Customer Service to all guests

  • Greets all guests throughout shift with the proper salutation and pleasant expression

  • Reports all safety hazards or maintenance deficiencies for proper handling

  • Other miscellaneous job duties as assigned.

To be successful in this position it will require the following skill set

  • High school diploma or equivalent

  • Minimum six (6) months Hotel Housekeeping experience

  • Minimum one (1) year experience with Microsoft Office computer programs such as Word, Excel, and Outlook

  • Ability to maintain confidentiality of sensitive information

  • Effective communications skills (verbal and written)

  • Requires the ability to distinguish letters, numbers, and symbols

  • Requires the ability to use office equipment, such as computers, copiers, fax, and calculator

  • Ability to perform duties with a sense of urgency

  • Must be well organized

  • Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion)

  • Must be able to walk, stand, and work on hand and knees for long periods of time

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-67337

Casino Property Hollywood Casino St. Louis

Position Type Regular Full-Time