Penn National Gaming Front Desk Shift Manager in St. Louis, Missouri
Don’t just work. Work Happy.
A career in gaming? At River City Casino & Hotel, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs on assigned shift.
Assists with management of daily arrivals and departures in reservation system on assigned shift.
Provides direction for Hotel supervisory staff on assigned shift.
Assists with posting charges and settling of folios for individuals and groups, if applicable, on assigned shift.
Addresses and manages complaints, grievances, or concerns from team members on assigned shift.
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
To be successful in this position it will require the following skill set
Bachelor's degree (B.A./B.S.) from four-year college or university; or one (1) year of related experience and/or training; or equivalent combination of education and experience.
Must have excellent written and verbal communication skills; must be fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Must have exceptional customer service and interpersonal skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) and have knowledge of hotel software.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Flexible to work all shifts including nights, weekends, and holidays as business needs dictate.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Location US-MO-St. Louis
Posted Date 1 month ago (12/23/2019 3:10 PM)
Job ID 2019-70605
Casino Property RIVER CITY
Position Type Regular Full-Time
Category Hotel Services