Penn National Gaming Jobs

Job Information

Penn National Gaming Surveillance Shift Manager in Riverside, Missouri

Overview

Don’t just work. Work Happy.

A career in gaming? At Argosy Casino Riverside we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Protect company assets by observing the activities of employees and customers via surveillance cameras.

  • Review video footage on gaming in cases of patron/internal control disputes.

  • Complete daily activity report and note any pertinent facts and/or incidents.

  • Monitor recording equipment, and check equipment operation

  • Notify appropriate person when infractions, including but not limited to cheating, stealing, etc. are observed, including notifying MGC agent on duty

  • Provide work direction and supervision to Agents and Lead Agents: recommend personnel for hire, termination, and disciplinary action; conduct daily on-the-job training on casino operations and equipment.

  • Assign and apportion work to be done among team members.

  • Plan work processes and determine effective techniques or processes to be used by team members in the course of business.

  • Supervise and manage the work processes or procedures of team members.

  • Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.

  • Address and manage complaints, grievances or concerns from team members.

  • Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.

To be successful in this position it will require the following skill set

  • Associates degree from a college or university

  • Five years related experience and/or training

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to write routine reports and correspondence.

  • Ability to speak effectively before groups of customers or employees of organization.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-64550

Casino Property Argosy Casino Riverside

Position Type Regular Full-Time

Category Surveillance

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