Penn National Gaming Pit Manager - Full Time in Riverside, Missouri
Don’t just work. Work Happy.
A career in gaming? At Argosy Casino Riverside we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Responsible for enhancing the growth of gaming revenues through the development of our customer base. Maintains relationships with existing guests through personal contact by phone and in person. Markets our gaming product, and participates in social events and special promotions for VIP guests
Exercises independent judgment in issuance of comps and resolution of customer disputes for entire Pit during assigned shift
Works closely with VP Table Games to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability
Drives improved results using established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with VP to make changes if necessary to achieve end result
Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction
Provides visible leadership in gaming operation areas
Ensures compliance with Title 31 requirements and processes
Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
Presents oneself as a credit to the Company and encourages others to do the same
To be successful in this position it will require the following skill set
Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
Three years progressively more challenging supervisory experience in a gaming operations role, table games or casino host experience preferred
Must be proficient in Microsoft applications (Excel, Access, Word)
Good oral and written communication skills, must be fluent and literate in English
Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies
Must possess excellent interpersonal skills
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment
Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
Must be able to listen and respond to visual and aural cues
Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-66191
Casino Property Argosy Casino Riverside
Position Type Regular Full-Time
Category Table Games