Penn National Gaming Fluties Assistant Manager in Plainville, Massachusetts
Don’t just work. Work Happy.
A career in gaming? At Plainridge Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Assist the manager for assigned shiftcreating a differentiated service experience andensuring optimum performance of all team members
Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications with the Sous Chef
Achieves desired results through staff development andtraining programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result
Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe)
Ensures regulatory, internal controls and policy and procedure compliance
Establishes and implements sequence of service to ensure consistent high quality service standards are maintained
Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours
Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same
Performs all other related and compatible duties as assigned
To be successful in this position it will require the following skill set
Two years progressively more challenging leadership role in a food and beverage operation
Must be proficient in Microsoft applications (Excel, Access, Word)
Ability to understand and analyze Department Budgets, Capital Expenditures, and P&L Statements
Proven managerial and critical thinking skills required
Good oral and written communication skills, must be fluent and literate in English
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
Must possess excellent interpersonal and employee relations skills
Ability to stand and walk for entire shift and mobility to move easily around entire property.
Must be able to listen and respond to visual and aural cues
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality
Successful or better performance against Performance Appraisal Standards
Teamwork – ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations
Guest feedback through comment cards, letters
Financial results that meet or exceed budget expectations for revenue generation and cost control
Effective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelines
Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
Price/value of outlet
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Must be able to qualify for any and all licenses or permits as required by city, state or federal law
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-58194
Casino Property Plainridge Park Casino
Position Type Regular Full-Time
Category Food and Beverage