Penn National Gaming Senior Fraud Analyst in Philadelphia, Pennsylvania
Penn Interactive (PI) is a real-money interactive gaming company headquartered in Philadelphia. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space and are looking for a Senior Fraud Analyst to join our expanding Sportsbook team!
As a Senior Fraud Analyst, we will depend on you to be the gatekeeper of our deposited funds and to proactively review gaming accounts to ensure player legitimacy and mitigate fraud.
Your daily responsibilities include
Analyze player behavior, interpret facts from the evidence shown, draw conclusions based on this review, and communicate your findings to the Operations leadership team.
Analyze complex or escalated cases of suspicious behavior including but not limited to, similar betting habits, heightened similarity in registration information including email address and/or username, device usage, IP ranges, bonus usage, etc.
Identify trends in withdrawals and deposits where players may be attempting to circumvent state and/or federal reporting protocols.
Serve as first line of escalation for player claims of multiple-accounting, identity theft, responsible gaming, and unauthorized account usage.
Monitor, prepare, and review potential SAR and Fraud Reports.
Complete applicable workflows to meet player satisfaction criteria.
Compile and maintain team reporting of anti-fraud investigations, escalations, and chargeback data.
Liaise with Player Experience Associates whenever heightened Know Your Customer (KYC) checks are needed for suspicious players.
To be successful in this position it will require the following skill set
High School diploma required. College degree or progress toward a college degree preferred.
Experience in iGaming, online sports, or banking highly preferred.
At least two years of experience in an analytical role involving fraud detection and risk reviews.
Knowledge of applicable state and federal regulations including AML, OFAC, etc.
Demonstrable experience in a highly regulated and compliance focused role.
Strong attention to detail.
Excellent problem solving and analytical thinking skills.
Proficient in Microsoft Office.
Ability to maintain a friendly disposition under pressure. Some players may be frustrated when they contact us.
Communicate to various audiences in a clear and concise manner.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Something to leave you with
Penn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our employees, through a private exchange which allows our team members the ability to choose from several coverage levels and insurance carriers (both local and national carriers). Along with medical, prescription, dental, and vision coverage, there are also voluntary plans available to employees. PI also offers our employees office perks such as free catered lunches, snacks, and beverages in the office.
Job ID 2020-74192
Casino Property Penn Interactive Ventures - Philadelphia