Penn National Gaming Digital Payments Manager in Philadelphia, Pennsylvania
The Cashless Payments Managerwillhelp lead the effort in formulating a payment offering and support the ongoing operational needs that encompass the real money interactive sportsbook. He/she will act as a mediator between the business, regulators, and third-party payment service providers (PSPs) from inception to launchensuring the highest standards for customers whilecommunicating consumer needs and translating those needs into the daily operations of the business. The successful candidate will be capable of delivering results with and through colleagues and peers, both cross functionally and cross jurisdictionally. As the business rapidly grows, the Cashless Payments Manager will present business needs and hiring plans for proposed additional team members to Senior Management. This will include working with the Directors of online Sportsbook Operations in building-out a Payments team, and overseeing this piece of the business post-launch.
The position will also play a vital role in key areas such as: Contract Negotiations, Facilitating as the Main Point of Contact with PSPs and PAM Provider, Overseeing Payments, Reconciliation, and AML.
Your daily responsibilities include
Responsible for owning the relationships with all 3 rd party PSPs.
Work with the PSPs and Product Team to deliver seamless customer experiences that enable users to easily deposit/withdraw and manage their wallet across multiple jurisdictions and possibly other interactive real money offerings.
Identifying all tax-related/IRS obligations for online sportsbook and formulating a plan to adhere to necessary rules and reporting.
Maintains a strong relationship with 3 rd party Player Account Management (PAM) System provider to identify all necessary reporting and payments expectations are conveyed and met.
Anticipate and identify issues that may negatively impact business around banking and payments solutions.
Ensure current operation procedures meet current and future business needs.
Work in tandem with Compliance and Finance team members to ensure all regulatory needs are met in each state for all payments related functions such as bank account set-up, PSP licensing, Player Funds, etc.
Be the primary point of interaction with regulators as appropriate for financial reporting matters.
Work with the Directors of Operations to structure and hire the Payments Team pre-launch. Be responsible for overseeing this team after launch.
Support Penn National Gaming casinos and assist with revenue reporting and accounting questions as necessary.
Conduct regular competitor analysis and maintain marketplace awareness within the iGaming market.
Understand and be accountable for financial regulatory reporting in all jurisdictions.
Formulate business cases to get on Product team’s roadmap for new products and features to enhance customer satisfaction and business efficiencies.
Perform other duties, as assigned.
To be successful in this position it will require the following skill set
Bachelor’s Degree(preferred) in business or payments related field.
3+ years of work experience within a similar role. Experience in the gambling industry is a plus.
Ability to understand and adhere to any regulatory standards and changes.
Ability to analyze and document necessary business processes.
Ability to make effective decisions under pressure.
Effective verbal and written communication skills required.
Forward thinker who designs not only for current business needs, but plans for scalability and longer-term solutions.
Teamwork oriented - must be a team player willing to help others while also fostering their help in return. The role will work closely with internal team members on the Accounting, Compliance, Finance, and Operations teams, as well as 3 rd party Payment Service Providers.
Must be able to multi-task multiple priorities while ensuring successful completion ofall items.
Ability to think analytically and be a problem solver.
Ability to gather and interpret relevant data and information.
Ability to apply responsibilities to everyday business situations with minimal direction; prioritize effectively.
Ability to break down complex processes into simpler parts for analysis and improvement.
Detail oriented, organized, and able to manage time efficiently, effective communication and excellent follow through to ensure the achievement of personal and company objectives.
Results oriented, goal oriented and self-motivated.
Experience in gathering requirements and the ability to negotiate the “Right Solution” for the business.
Experience working with development teams to plan and deliver solutions on time/budget.
Must possess a high level of organizational skills.
Must be detail-oriented.
Must be able to develop and maintain cordial and professional relationships with all levels of the business.
Job ID 2019-69263
Casino Property Penn Interactive Ventures - Philadelphia