Penn National Gaming VP OF CASINO OPERATIONS in Lawrenceburg, Indiana


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for the development and implementation of the strategic plan and vision for gaming operations consistent and integrated with the property’s and the company’s objectives.

  • Leads, develops and monitors the Slot and Table Games Department’s operations, fiscal budgets, and marketing strategies to produce both short-term and long-term profitability

  • Maximizes daily revenues and manages costs, labor and cash control.

  • Responsible for all aspects of guest relations and the quality of experience that cast members deliver to guests.

  • Leads and directs the management and supervision of the department’s human capital creating a customer focused work environment that values teamwork, performance feedback, recognition, mutual respect, and employee engagement and promotes quality hiring, training, and succession planning processes.

  • Responsible for the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the property’s competitive position in anticipation of changing customer needs and expectations within the dynamic hospitality/gaming environment.

  • Stay abreast of changes in the casino environment to best serve the objectives of the organization and adjust plans accordingly.

  • Responsible for the development, interpretation, and implementation of departmental policies, operating procedures, and training programs, manuals, directives, work schedules, rules and regulations.

  • Leads and directs the development, execution and measurement of departmental service standards and brand attributes.

  • Ensure all policies, procedures, and practices are consistently followed and comply with the company’s core service standards, brand attributes, company policies, collective bargaining agreements and all regulatory requirements.

  • Provide positive communication and use Red Carpet Training skills with every patron and co-worker.

  • Perform duties in a safe manner; report any potential safety hazards to management staff.

  • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

To be successful in this position it will require the following skill set

  • Must be 21 years of age

  • Read, write legibly, understand and speak English

  • Able to tolerate second-hand smoke, noise, bright lights

  • Able to work at a fast pace in often crowded/noisy environment

  • Must meet professional appearance standards as prescribed by company policy.

  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed

  • Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

  • The Cast Member must be able to lift and/or move up to 50 lbs.

  • Bachelors Degree in Business Administration or related field or equivalent and seven (7) or more years experience in a manager or executive level role within the gaming industry or equivalent combination of education and experience.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-54981

Casino Property Hollywood Casino Lawrenceburg

Position Type Regular Full-Time