Penn National Gaming Slots Assistant Shift Manager - Grave Shift in Lawrenceburg, Indiana
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
Full Time - Salary $41,000
Schedule - Grave Shift 9:45 PM to 6:15 AM off on Tuesday and Wednesday
Experience working in Slots or Supervisory capacity is required.
An individual could be successful if they possess the following.
Your daily responsibilities include
The following and other duties may be assigned as necessary:
Responsible for supervising staff and the overall daily management of the Revenue Audit department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability
Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.
Shares responsible for the overall integrity of daily operations on assigned shift.
Assists with the overall integrity of daily Slot operations.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
This job has supervisory responsibilities.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Manages work procedures and expedites workflow.
Provides recommendation for employee performance (disciplining, coaching, and counseling).
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-68786
Casino Property Hollywood Casino Lawrenceburg
Position Type Regular Full-Time
Category Casino Operations