Penn National Gaming Slot Floorperson (PT) in Lawrenceburg, Indiana


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Closely monitor customer needs by visibly circulating the gaming floor and interacting with patrons.

  • Actively search out opportunities to service patrons.

  • Handle jackpots; initiate paper fills/reserve paper fills; correct minor slot machine malfunctions and performs light maintenance; reserve paper replenishments; perform main change bank duties; announce jackpots; accurately distribute change from secured wallet; respond to change lights, all in accordance with Indiana Gaming Commission rules and regulations.

  • Print replacement and issue new Club Hollywood cards.

  • Effectively respond to manager’s requests in all areas of customer interaction and customer concerns.

  • Maintain cleanliness including keeping chairs pushed in, emptying ashtrays, disposing of cups, vacuuming or wiping out coin trays, and any other light cleaning responsibilities to promote a positive player environment.

  • Accurately enter all customer information into the CDS and IGT systems.

  • Effectively respond to issues that arise. Ability to think quickly and react based on knowledge of policies and procedures.

  • Safeguard company assets.

  • Provide positive communication and use Red Carpet Training skills with every patron and co-worker.

  • Perform duties in a safe manner; report any potential safety hazards to management staff.

  • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

To be successful in this position it will require the following skill set

  • Must be 21 years of age

  • Read, write legibly, understand and speak English

  • Able to tolerate second-hand smoke, noise, bright lights

  • Able to work at a fast pace in often crowded/noisy environment

  • Must meet professional appearance standards as prescribed by company policy.

  • High school diploma or G.E.D.; prefer Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year customer service experience and/or training; or equivalent combination of education and experience.

  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed

  • Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

  • The Cast Member must be able to lift and/or move up to 50 lbs.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-50567

Casino Property Hollywood Casino Lawrenceburg

Position Type Regular Part-Time

Category Casino Operations