Penn National Gaming Security Assistant Shift Manager in Lawrenceburg, Indiana
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Serves as the Security Manager on duty in the absence of the Security Shift Manager
Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
Maintain safety and inspections reports for the property
Conduct regular security post inspections
Prepare security incident reports and maintain security logs.
Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.
Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
Provide positive communication and use Red Carpet Service Training skills with every guest and cast member.
Provide positive communication and evaluation of ACES within the Security Department. Stay within the prescribed goals of the ACES program.
Perform duties in a safe manner; report any potential safety hazards to management staff.
Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
SUPERVISORY RESPONSIBILITIES: Yes
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Manages work procedures and expedites workflow.
Provides recommendation for employee performance (disciplining, coaching, and counseling).
To be successful in this position it will require the following skill set
Must be 21 years of age
Read, write legibly, understand and speak English
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment
Must meet professional appearance standards as prescribed by company policy.
High School Diploma or GED required.; or three years of casino Security, military, or police experience; or equivalent combination of education and experience.
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The Cast Member must be able to lift and/or move up to 50 lbs.
Must be proficient in Microsoft applications.
Must have excellent organizational and communication skills.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Posted Date 1 month ago (10/28/2019 11:39 AM)
Job ID 2019-69479
Casino Property Hollywood Casino Lawrenceburg
Position Type Regular Full-Time