Penn National Gaming Jobs

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Penn National Gaming Sales Catering Coordinator Full-Time in Lawrenceburg, Indiana


Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

Essential Responsibilities:

  • Generate maximum sales revenues from social markets, meetings and conventions, corporate groups and associations, and rooms or catering only groups.

  • Up-Sell the property whenever possible, post initial Sales Contract, generate contract addendums.

  • Provide assistance to the Executive Sales Manager and Sales Manager(s) by performing the necessary administrative duties.

  • Assist Sales Coordinator with processing telephone calls to Sales accordingly, begin the creation of a new group files, and delegate the new group to the Sales Manager(s) accordingly.

  • Create and Maintain a Master Event Space Calendar

  • Create and maintain an effective filing system for all Sales Groups to ensure all deadlines (booking, payment, etc.) are met (with the exception of “rooms only” groups)

  • Assist Executive Sales Manager and Sales Manager(s) with weekly call pattern that will generate new accounts and service existing accounts for new and return business.

  • Assist in generating new and return group & hotel business via sales calls, telemarketing, sales blitzes, FAM, tradeshows and written correspondence business.

  • Cooperate and work with the Bus Marketing and Casino Marketing & Player Development staff, in sharing leads and/or any other activity that will generate new business.

  • Cooperate with other departments to communicate to and service patrons promptly.

  • Work closely with the Hotel, Reservations, Food & Beverage, Entertainment, and Club Hollywood Departments to accommodate guest event and planning needs.

  • Prepare and submit timely call reports to management.

  • Manage travel and entertainment expenses and submit these reports on a timely basis.

  • Represent the company during marketing, special, and community events and for marketing, special, and community-orientated activities in both local and external markets.

  • Work with Casino Services to ensure efficient greeting & club enrollment of all arriving group patrons.

  • Oversee the billing and collection of all “rooms and catering” Sales Groups; post charges and payments accordingly.

  • Prepare and distribute daily and weekly reports for various departments affected by all group business.

  • Conduct Pre-Con and Post-Con meetings accordingly with client and Hollywood Cast Members.

  • Be available for nights and weekends as needed.

  • Conduct weekly resume and planning meetings accordingly

  • Provide positive communication and use Red Carpet Training skills with every patron and co-worker.

  • Perform duties in a safe manner; report any potential safety hazards to management staff.

  • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

To be successful in this position it will require the following skill set


  • Must be 21 years of age

  • Read, write legibly, understand and speak English

  • Able to tolerate second-hand smoke, noise, bright lights

  • Able to work at a fast pace in often crowded/noisy environment

  • Must meet professional appearance standards as prescribed by company policy.

  • Associate’s degree (A.A.) or equivalent from two-year college or technical school; high school diploma required; two to three year related experience and/or training; or equivalent combination of education and experience.

  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed

  • Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

  • The Cast Member must be able to lift and/or move up to 50 lbs.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-67040

Casino Property Hollywood Casino Lawrenceburg

Position Type Regular Full-Time

Category Sales