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Penn National Gaming IT Manager in Lawrenceburg, Indiana


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

SUMMARY: The IT Manager provides leadership and tactical direction working collaboratively with stakeholders from Penn National Gaming’s casino property and corporate leadership teams. The IT Manager is responsible for all aspects of technology operations for the casino for which they are accountable. Additionally, the Manager works closely with the IT Director and other stakeholders to identify and prioritize ongoing technology and process improvements as well as supporting programs/projects, needs assessments, investment plans, and business cases.

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

  • Responsible for directing the overall operations and staff of the IT department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.

  • Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.

  • Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.

  • Collaborate closely with the Corporate Information technology organization regarding cross functional governance, architecture, standards, etc.

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.

  • Plan, develop, organize, implement, direct and evaluate the property's information and technology functions.

  • Translate the strategic logics and tactical business plans into operational plans and systems structures.

  • Manage the remote access process.

  • Evaluate and advise on the impact of long range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property.

  • Participate in the development of design and implementation strategies to ensure property is kept abreast of technology trends within the industry in accordance with enterprise governance and architectural standards.

  • Participate in the development of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users.

  • Participate in the development of disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards.

  • Ensure adequate processing and storage capacity for growing business demands based on customer volumes.

  • Continually reassess the competitiveness of all information assets against the relevant comparable companies, industries and markets.

  • Establish credibility throughout the property with management and the employees in order to be an effective listener and problem solver of information issues.

  • Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed information systems in accordance with enterprise governance and architectural standards

  • Coordinate the interdepartmental efforts relative to information systems throughout the property.

  • Provide technical advice and knowledge to executive team.

  • Manage the budget and other financial measures of the Information and Technology Department.

  • Regularly reassess systems mix, policies, procedures and personnel to ensure compliance with strategic logics and operational objectives.

  • Interview, select and train new team members.

  • Review, adjust and administer working schedules of team members.

  • Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive.

  • Effectively use, administer and manage rewards and recognition for team members.

  • Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.

  • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter.

  • Make determinations regarding types of materials, supplies, or tools to be used.

  • Supervise and manage attendance and time records of team members.

  • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.

  • Maintains strict confidentiality in all departmental and company matters.

  • Provide positive communication and use Red Carpet Training skills with every patron and co-worker.

  • Perform duties in a safe manner; report any potential safety hazards to management staff.

  • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

SUPERVISORY RESPONSIBILITIES: This job has supervisory responsibilities.

  • Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.

  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

  • Determines work procedures and expedites workflow.

  • Responsible for employee performance (disciplining, coaching, counseling).

To be successful in this position it will require the following skill set

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor’s degree in computer science or management information systems

  • Subject matter knowledge of Gaming Operations

  • 2-3 years of demonstrated experience in the application of a wide range of systems preferred

  • Familiarity with Governance and Information Security frameworks (PCI, NIST, SOX, Audit)

  • Minimum 1-3 years of project leadership or management experience

  • Business management, systems management, project management, contract negotiation and administration, operating and capital budgeting skills

  • Must be proficient in Microsoft applications

  • Ability to manage a team working in a high-pressure environment towards successful results for the property and company

  • Administrative, P/L management, technical, problem solving and negotiation skills

  • Strong verbal and written communication skills are required in order to communicate to all levels within the company and vendors

  • Proven experience in handling user problems and vendor relationships

  • Able to prioritize, direct and monitor multiple tasks and assignments

  • Technical knowledge of the PC environment including hardware, operating system and networking

  • Ability to analyze problems and apply logical/cost effective solutions

  • Evaluate, recommend and implement proven technologies that apply to business strategies and system needs

  • Planning and tactical deployment of objectives that provide effective and efficient operations and support for the property

  • Strong organizational skills


Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Excellent verbal and written communication skills.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Possess ability to operate an adding machine and have basic computer skills.


Should be able to define problems, collect data, establish facts, and draw valid conclusions.


Cast Member must be able to qualify for licenses and permits required by federal, state, and local regulations.


The physical demands described here are representative of those that must be met by a Cast Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

The Cast Member must be able to lift and/or move up to 50 lbs.


The work environment characteristics described here are representative of those a Cast Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually very loud.

  • Cast Member will be exposed to an environment containing unrestricted second hand smoke.

  • All Cast Members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Location US-IN-Lawrenceburg

Posted Date 4 weeks ago (11/11/2019 3:48 PM)

Job ID 2019-70073

Casino Property Hollywood Casino Lawrenceburg

Position Type Regular Full-Time

Category Information Technology