Penn National Gaming HOTEL SUPERVISOR in Lawrenceburg, Indiana
Don’t just work. Work Happy.
A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Ensures that guest rooms are well maintained and in proper repair.
Assists with inventory items, such as linen and supplies, and ensure they are tracked and accounted for daily.
Assists with special requests from the Front Desk.
Inspects all vacant rooms to ensure efficient top conditions and housekeeping specifications are met.
Reports all maintenance problems and assures protection of all hotel property for possible damage.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Protects and preserves the assets of the company.
Maintains strict confidentiality in all departmental and company matters.
Provides positive communication and use Red Carpet Training skills with every patron and co-worker.
Performs duties in a safe manner; report any potential safety hazards to management staff.
Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
To be successful in this position it will require the following skill set
Must be 18 years of age
Read, write legibly, understand and speak English
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment
Must meet professional appearance standards as prescribed by company policy.
High school diploma or GED required; or one to three months related experience and/or training; or equivalent combination of education and experience.
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The Cast Member must be able to lift and/or move up to 50 lbs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be able to perform the physical job duties of all Housekeeping team members.
Must be able to operate all Hotel Housekeeping equipment, including, but not limited to: vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.
Must be well organized and have strong communication skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to write reports and business correspondence.
Knowledge of all safety and health standards set by OSHA and local Health Department.
Must be able to utilize Microsoft applications (Excel, Word, and Outlook).
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-49148
Casino Property Hollywood Casino Lawrenceburg
Position Type Regular Full-Time
Category Hotel Services