Penn National Gaming Hotel Front Desk Clerk Full-time in Lawrenceburg, Indiana
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Check guest in and out, wake up calls, conduct guest courtesy calls and respond as necessary, handle guest concerns and complaints, ensure guest comfort and satisfaction.
Take appropriate steps to maintain Hotel security and safety.
Open and close shift and make cash drops.
Promote future sales through contact with guest, responding to guest requests and concerns in public areas or in their rooms.
Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop.
Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
Computes bill, collects payment, and makes change for guests.
Operate front desk computer system.
Communicate with other members of the hotel staff.
Handles PBX switchboard when asked.
Refers guests to necessary departments to resolve issues concerning guests.
Provide positive communication and use Red Carpet Training skills with every patron and co-worker.
Perform duties in a safe manner; report any potential safety hazards to management staff.
Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
To be successful in this position it will require the following skill set
Must be 18 years of age
Read, write legibly, understand and speak English
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment
Must meet professional appearance standards as prescribed by company policy.
Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The Cast Member must be able to lift and/or move up to 25 lbs.
High school education or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-52129
Casino Property Hollywood Casino Lawrenceburg
Position Type Regular Full-Time
Category Hotel Services