Penn National Gaming Director of Sales in Lawrenceburg, Indiana


Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

SUMMARY: Responsible for all facets of sales operations of Hollywood Casino, the Lawrenceburg Event Center & DoubleTree by Hilton Lawrenceburg. Responsible for revenue production of all meeting and banquet space. Responsible for achieving monthly quotas for hotel rooms sold. Responsible for soliciting new and existing accounts to maximize revenue in both the hotel and banquet facilities.

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide guidance and direction to sales managers and sales staff.

  • Develop and implement a sales team commission structure that will motivate sales representatives to achieve and exceed set goals and targets.

  • Must have knowledge of the tri-state competitive market.

  • Manage all group, transient and catering/banquet sales activities to maximize revenue for Hollywood hotel and the DoubleTree by Hilton hotel.

  • Prepare, implement, compile and analyze data for the strategic sales plan, annual goals, sales department budget, forecasts and other reports as directed/required.

  • Work closely with hotel revenue manager to develop rates, group blocks and deployment strategies through review of competitive data, in order to maximize revenue in the hotel.

  • Interview, select and train new cast members.

  • Oversee all departmental matters to include annual department budgeting process.

  • Prepare correspondence to customers, and represent Hollywood/DoubleTree by Hilton in the community at community/social events and industry functions.

  • Work with other departments to ensure a quality hotel/banquet experience.

  • Actively participate in sales presentations, property tours and customer meetings.

  • Conduct business revenue meeting, weekly sales strategy meetings and attend weekly scheduled meetings as required.

  • Review, adjust and administer working schedules of cast members.

  • Ensure that decision-making considerations appropriately weigh profitability, customer service, and environment: both short-term and long-term as they relate to objectives, plans, and programs.

  • Consult with marketing on rates/inventory usage for scheduled events at Hollywood hotel.

  • Manage the input of data and report generation via property systems, inclusive of Hollywood and Hilton hotel systems, casino transactional systems and revenue outlet systems.

  • Facilitate and lead daily business review and weekly hotel yield/strategy meetings.

  • Prepare weekly, monthly and quarterly occupancy and revenue forecasts.

  • Plan work processes and determine effective techniques or processes to be used by cast members in the course of business.

  • Supervise and manage the work process or procedures of cast members.

  • Understand and adhere to disciplinary policies including but not limited to counseling cast members and the use of progressive discipline to modify poor performance.

  • Develop and maintain training programs consistent with Hollywood Customer Service standards and Hilton.

  • Make determinations regarding types of materials, supplies or tools to be used.

  • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.

  • Protect and preserve assets of the company.

  • Review the performance, productivity and efficiency of cast members including, but not limited to, periodic evaluations.

  • Handle customer complaints and support all customer service programs.

  • Support, implement, administer and manage standards of excellence among cast members.

  • Understand and adhere to regulatory, department and company policies and procedures.

  • Effectively manage departmental expenses.

  • Provide positive communication and use Red Carpet Training skills with every patron and co-worker.

  • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.


Manage all employees and aspects of sales department.

To be successful in this position it will require the following skill set

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor’s degree (B.A.) from four-year College or university; or five to ten years related experience and/or training preferably from a Hilton brand; or equivalent combination of education and experience.


Ability to prepare, read and interpret detailed documents. Ability to write reports, provide analysis and correspondence with internal and external customers. Ability to speak and communicate effectively with individuals and groups of people. Must possess a positive outgoing personality with a high degree of tolerance and maintain a professional temperament while dealing with varied internal and external customer situations


Ability to accurately calculate figures and amounts and perform mathematical functions that are applicable to business needs.


Ability to apply common sense understanding to carry out detailed written and oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


Cast member must be able to qualify for licenses and permits required by federal, state, and local regulations.


The physical demands described here are representative of those that must be met by a cast member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The work environment characteristics described here are representative of those a cast member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually very loud.

  • Cast member will be exposed to an environment containing unrestricted second hand smoke.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-57268

Casino Property Hollywood Casino Lawrenceburg

Position Type Regular Full-Time

Category Sales