Penn National Gaming VIP Lounge Agent-On Call- in Las Vegas, Nevada
Don’t just work. Work Happy.
A career in gaming? At Tropicana Hotel and Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
Your daily responsibilities include
The VIP Representative is an integral part of the development and promotion of the exciting changes at Tropicana Las Vegas.
Able to provide concierge services (ordering amenities, limos, billbacks).
Greets and assists guests in VIP Lounge including check in, check out, show ticket, club and restaurant and reservation as well as all special requests process.
Maintains accurate records of guest's requests.
Represents Tropicana Las Vegas throughout the property and participates with all special events.
Provides a warm welcome and farewell to all guests and walks them to their destinations
Promotes exciting events and promotions on property
To be successful in this position it will require the following skill set
Successful candidates will possess the following qualifications:
LMS experience a plus.
Prior Front Desk, Guest Services or VIP Services experience preferred.
Possesses superior customer service skills including the ability to build emotional connections with guest instantly and adapt to all situations
Able to maintain a polished and professional appearance at all times
Has exceptional communication skills- spoken, written and electronic
Able to learn material and remember details extremely quickly.
Has excellent time management and independent work skills
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-67325
Casino Property Tropicana
Position Type On-Call