Penn National Gaming Operator PBX - On Call in Las Vegas, Nevada
Don’t just work. Work Happy.
A career in gaming? At Tropicana Hotel and Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
Your daily responsibilities include
Responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual needs.
Answers and processes all calls received through the PBX station in accordance with established standards.
Plays an integral part in assisting with emergencies (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
To be successful in this position it will require the following skill set
One year or more of high volume PBX experience preferred.
Clear speaking voice; phone skills, courteous and pleasant demeanor.
Must possess excellent customer service skills.
Must have effective computer skills and working knowledge of Microsoft Office and AS400.
Able to follow and interpret a variety of detailed written or verbal instructions.
Must be able to maintain confidentiality of sensitive information.
Must be able to work well under pressure and remaining calm and focused during emergency situations.
Able to speak a second language is a plus.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-49785
Casino Property Tropicana
Position Type On-Call