Penn National Gaming Security Supervisor Full-Time in Kansas City, Kansas


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Kansas Speedway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

Essential Duties And Responsibilities:

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.

  • Exclude patrons from property when appropriate.

  • Review, adjust and administer working schedules of team members.

  • Supervise and manage attendance and time records of team members.

  • Handle customer complaints

  • Handle emergency situations such as disorderly patrons, medical emergencies, violation of gaming laws and intoxicated patrons.

  • Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.

  • Supervise security officers: assign officers to work areas, observe work to ensure that procedures are followed, conduct performance evaluations, issue corrective actions, disseminate information

  • Ensure prompt completion and forwarding of all required paperwork.

  • Transfer Table Games fills and credits.

  • Provide escorts as needed.

  • Testify in court when necessary.

  • Interview, select and train new team members.

  • Assign and apportion work to be done among team members.

  • Plan, supervise and manage work processes and determine effective techniques or processes to be used by team members in the course of business.

  • Conduct individual or group pre-shift meetings with team members and provide daily feedback.

  • Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline.

  • Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination.

  • Address and manage complaints, grievances or concerns from team members.

  • Effectively use, administer and manage rewards and recognition for front line team members.

  • Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.

  • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.

  • Develop, maintain and manage training programs.

  • Understand and adhere to regulatory, department and company policies and procedures.

  • Make determinations regarding types of materials, supplies, or tools to be used.

  • Effectively manage departmental expenses.

  • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.

  • Protect and preserve assets of the company.

  • Understand and adhere to all bargaining unit agreements.

  • Meet grooming and appearance requirements.

  • Must adhere to regulatory, department and company policies.

  • Perform all job duties in a safe and responsible manner.

  • Perform other job related and compatible duties as assigned.

To be successful in this position it will require the following skill set

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Associate's degree from two-year college or university; or equivalent combination of education and experience

  • One to three years casino security and/or law enforcement experience preferred

  • One year of supervisory experience preferred

  • Must be proficient in Microsoft applications

  • Effective communication skills (written, verbal and presentation)

  • Ability to display professionalism

  • Strong leadership, supervisory and interpersonal skills

  • Effective analytical skills as demonstrated in timely and appropriate issue resolution

  • Must be able to run on level surfaces, as well as up and down stairs

  • Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-52057

Casino Property Hollywood Casino at Kansas Speedway

Position Type Regular Full-Time

Category Security