Penn National Gaming Player Services Ambassador- Part Time in Kansas City, Kansas


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Kansas Speedway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

Hollywood Casino at Kansas Speedway is currently looking for a Player Ambassador to join the team.


  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.

  • Answer incoming phone calls and place outgoing phone calls in an efficient and courteous manner utilizing proper phone etiquette.

  • Direct incoming calls to appropriate team members and departments.

  • Take and forward accurate messages from patrons.

  • Track incoming and outgoing calls.

  • Assist patrons with questions as they relate to the property and loyalty programs.

  • Work in conjunction with other departments on an as needed basis.

  • Issue player loyalty cards.

  • Meet department uniform, appearance and grooming requirements.

  • Must adhere to regulatory, department and company policies.

  • Perform all job duties in a safe and responsible manner.

  • Performs other job related and compatible duties as assigned.

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 21 years of age

  • High school diploma or equivalent

  • Must be available for multiple shifts to include nights and weekends

  • Must be able to perform multiple tasks simultaneously and possess strong organizational skills

  • Must have the ability to operate computer/computer software programs, multiline phone system, copy machines, computer printers/embossers, and other office equipment

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-48074

Casino Property Hollywood Casino at Kansas Speedway

Position Type Regular Part-Time

Category Players Services/Cage