Penn National Gaming F&B Manager - Turn 2 Sports Bar & Restaurant in Kansas City, Kansas

Overview

Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Kansas Speedway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.

  • Manage overall front of house Food and Beverage operations creating a differentiated service experience and ensuring optimum restaurant performance.

  • Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.

  • Achieve desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitors results through inspection, evaluation and analysis. Make changes if necessary to achieve end result.

  • Accountable for meeting or exceeding all sanitation requirements.

  • Establish and implement sequence of service to ensure consistent high quality service standards are maintained.

  • Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.

  • Responsible for planning, assigning and directing work to meet business demands to ensure optimal operations and customer satisfaction during all business hours.

  • Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business trends.

  • Act as a role model to other employees and presents oneself as a credit to Company and encourages others to do the same.

  • Meet grooming and appearance requirements.

  • Interview, select and train new team members.

  • Review, adjust and administer working schedules of team members.

  • Address and manage complaints, grievances or concerns from team members.

  • Effectively use, administer and manage rewards and recognition for front line team members.

  • Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.

  • Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.

  • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.

  • Understand and adhere to regulatory, department and company policies and procedures.

  • Make determinations regarding types of materials, supplies, or tools to be used.

  • Supervise and manage attendance and time records of team members.

  • Effectively manage departmental expenses.

  • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.

  • Protect and preserve assets of the company.

  • Analyze operational problems, such as theft and waste, and establish procedures to alleviate these problems

  • Understand and adhere to bargaining unit agreements.

  • Perform other job related and compatible duties as assigned.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be at least 21 years of age.

  • Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience.

  • 3-5 years progressively more challenging leadership role in a restaurant establishment preferred.

  • Must be proficient in Microsoft applications. Ability to earn and maintain ServSafe certification

  • Ability to prepare, understand and analyze Department Budgets, Capital Expenditures, and P&L Statements

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-50598

Casino Property Hollywood Casino at Kansas Speedway

Position Type Regular Full-Time

Category Food and Beverage