Penn National Gaming Surveillance Agent in Joliet, Illinois

Overview

Don’t just work. Work Happy.

A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

SUMMARY

Perform duties to monitor and record all gaming and casino activities. Exercise good judgment to identify suspicious guests or Cast Members, following detailed instructions according to company policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members.

  • Monitor all casino activities on the casino floor and supporting area. Notify appropriate party of suspicious behavior.

  • Record and report on violations of internal controls and criminal behavior.

  • Maintain and update accurate reports and daily logs of all surveillance and casino activity.

  • Review taped incidents to identify gaming problems.

  • Setup and maintain control standards book, alert files and other departmental documentation.

  • Must be able to use a PC, radio communication equipment, VCR, DVR, camera and other surveillance equipment.

  • Other duties as assigned.

To be successful in this position it will require the following skill set

EDUCATION and/or EXPERIENCE

Equivalent to a high school diploma with knowledge of loss prevention and video surveillance techniques. 1-2 years experience in loss prevention and video surveillance or a related field is preferred. Must be at least 21 years of age. Must pass company math test to be eligible for this position. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members. Must understand and speak the English language.

PHYSICAL DEMANDS

While performing the duties of this job, the Cast Member is regularly required to talk and hear. The Cast Member frequently is required to stand and walk. The Cast Member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The Cast Member must occasionally lift and/or move up to 50 pounds. The Cast Member requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-49098

Casino Property Hollywood Casino Joliet

Position Type Regular Full-Time

Category Surveillance