Penn National Gaming Server 1 in Joliet, Illinois

Overview

Don’t just work. Work Happy.

A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

SUMMARY

Perform duties to take guest food and beverage orders, serve food to guests and total dining charges.

Respond to special requests for dining amenities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.

  • Maintain a professional appearance at all times, clean and well groomed as per standard

  • Comply with all policies and procedures of company and department.

  • Maintain the highest standard of professionalism when interacting with guests and co-workers.

  • Have complete product knowledge, be able to describe all menu items, have basic wine, beer and liquor knowledge, be able to suggest successful pairings and present all beverages and professionally present wine tableside.

  • Take and deliver food and beverage orders. Follow and maintain all service standards.

  • Must be able to carry food trays of varying sizes with 30 pounds or more on one tray

  • Ring items into POS system, accept payment and reconcile all payments.

  • Make specific suggestions and recommendations to increase guest check average as defined by management.

  • Follow all safety procedures and maintain work area for a clean and safe environment.

  • Complete knowledge of Hollywood movie memorabilia. Ability to describe restaurant displays adding appropriate details of actors and history

  • Other duties as assigned.

To be successful in this position it will require the following skill set

EDUCATION and/or EXPERIENCE

Equivalent to a high school education with 2 years minimum table service experience in a fine dining setting is preferred. Must be 21 years of age to serve alcoholic beverages. This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members. Must understand and speak the English language

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-47044

Casino Property Hollywood Casino Joliet

Position Type Regular Part-Time

Category Food and Beverage