Penn National Gaming Games Supervisor in Joliet, Illinois

Overview

Don’t just work. Work Happy.

A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

The following and other duties may be assigned as necessary:

  • Responsible for providing daily guidance and support to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.

  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

  • Responsible for supporting compliance to departmental budgets.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Ensures efficient operations table games protection during assigned shift.

  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.

  • Accounts for chips on assigned games. This includes making fills and credits as needed.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Maintains strict confidentiality in all departmental and company matters.

  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.

  • Other duties as assigned.

  • Monitors all pit games as assigned.

  • Open and close table games in assigned area verifying count as provided by the dealer.

  • Inspect card decks prior to play.

  • Track and record player buy-ins, wins, losses and bet amounts.

  • Complete rating cards for players.

  • Process player requests for credit and extend to guest upon approval.

  • Provide complimentary items to guests as requested in accordance with policies and procedures.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.

  • High school diploma or GED required; six months to one year experience in Table Games or equivalent combination of education and experience.

  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

  • Excellent skills in both written and oral communication.

  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Major games type experience required, ie Craps, Roulette, BJ, Poker, etc…

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-54762

Casino Property Hollywood Casino Joliet

Position Type Regular Full-Time

Category Casino Operations