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Penn National Gaming Direct Mail Specialist in Joliet, Illinois


Don’t just work. Work Happy.

A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members.

  • Handle guest inquiries related to direct mail in a pleasant and professional manner.

  • Confer with manager regarding offer adjustments or replacements and facilitate corrective action

  • Upon guest or staff inquiry, review player history to accurately assess offer inclusion/exclusion and communicate information succinctly and in a timely fashion.

  • Audit and correct address information in the player tracking system

  • Follow and complete a quality control check list for all direct mail projects

  • Notify direct mail vendors when data is ready for setup and approved for production.

  • Verify counts by segment, validate offers to matrix, confirm total cash liability by denomination and ascertain final total mailing count with mail house representative.

  • Analyze player ratings and overlay with direct mail campaign parameters to ensure consistency with pre-determined criteria

  • Strictly adhere to all current policies, procedures and quality control measures.

  • Assist monthly with the forecasting and reconciliation of the database marketing budget and direct mail campaign profit and loss preparation.

  • Monitor the process by which marketing coupons are redeemed and spot check against initial criteria to ensure accuracy and validity.

  • Write internal and external correspondence as necessary.

  • Assist database personnel with campaign set up and list pulls via current database system and other available tools.

  • Work with production and database personnel to ensure a timely mailing schedule.

  • Prepare and present communication to front-line staff concerning current direct mail strategy, restrictions and procedures.

  • Assist Manager with end-user input training, data entry standards development and data cleansing procedures.

  • Communicate with Director of Compliance to ensure all modifications, additions or eliminations to direct mail programs are reviewed, submitted and approved by the Illinois Gaming Board.

  • Assist Database Marketing Manager with development of list, offer and creative strategy.

  • Assist with monthly reporting of marketing campaigns & metrics as well as ad hoc analysis.

  • Maintain a clear understanding of all direct mail programs and promotions.

  • Assist with the addition/removal of player flags and the associated changes.

  • Other duties as assigned.

To be successful in this position it will require the following skill set

  • High School diploma or equivalent is required;

  • Bachelors in IT, Business or Marketing preferred, 1-2 years related experience with knowledge computer programs required to perform essential functions.

  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members.

  • Must understand and speak the English language.

  • Beginning to intermediate level Access and Excel skills

  • Excellent mathematical/business statistics skills.

  • Proficient with guest service communication/strong telephone skills.

  • Proficient in Microsoft Word and Power point.

  • Exceptional proofreading skills and attention to detail.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-54022

Casino Property Hollywood Casino Joliet

Position Type Regular Full-Time