Penn National Gaming Developmental Casino Operations Manager in Joliet, Illinois
Don’t just work. Work Happy.
A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Oversees the casino for adherence to company and governmental policies and regulations. Ensures the delivery of superior customer service and excellent guest interaction. Coaches and motivates subordinates for improved performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.
Coach, motivate, measure and follow up on all casino cast members to deliver superior customer service and excellent guest interaction while ensuring compliance to departmental policies and procedures.
Review daily staffing levels for proper coverage, according to guest counts.
Compiles the work schedules for personnel for all Slot areas and Table Games on assigned shift.
Approve jackpots up to the established level and ensure all necessary forms are completed accurately.
Open and close wallet banks.
Train new Cast Members and update all Cast Members on new policies and procedures.
Complete various documentation and reports indicating overages, shortages, attendance or variances.
Investigate and help resolve guest complaints or concerns in accordance with standard procedures.
Ensure slot and table games personnel are in compliance with internal controls and the Illinois Gaming Board.
Safeguard assets of the company.
Observe Slot play, recognize and promote Player Development.
Effectively responds to cast members’ and supervisor’s requests in all areas of guest interaction and concerns.
Communicates effectively to all cast members. Keeps direct reports well informed about issues and subjects pertinent to their jobs and/or operations of the property.
Projects a positive image and attitude at all times, demonstrating professionalism and leadership, while maintaining excellent guest and cast member relations.
Promote a positive environment for all guests and cast members to promote a return visit of guests and achieve job satisfaction for all cast members.
Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.
Provide direct supervision of all table games and slot operations during an assigned shift.
Supervise the preparation and deliverance of periodical reviews and appraisals in an accurate and timely manner.
Other duties as assigned.
Carries out supervisory responsibilities in accordance with the organizations’ policies and applicable laws. Responsibilities may include interviewing, hiring, and training cast members; planning, assigning, and directing work; appraising performance; rewarding and disciplining cast members; addressing complaints and resolving problem. Must be able to effectively handle multiple tasks and manage large number of cast members.
ADDITIONAL DUTIES/JOB DIMENSIONS
Regular attendance in conformance with the standards, which may be established by Hollywood from time to time, is essential to the successful performance of this position. Cast members with irregular attendance will be subject to Hollywood disciplinary action procedures up to and including termination of employment.
Due to the cyclical nature of the hospitality/entertainment industry, Cast members may be required to work varying-schedules to reflect the business needs of the property.
Upon employment, all Cast members are required to fully comply with Hollywood policies and procedures for the safe and efficient operation of Company facilities. Cast members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
To be successful in this position it will require the following skill set
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Knowledge of games and dealing techniques, or knowledge of slot operations. Must be a current Slot or Games Supervisor for at least 3 years at the Hollywood Casino. Must be at least 21 years of age. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests. High school diploma or equivalent is required. Must understand the English language.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other cast members of the organization.
Ability to apply commonsense understanding to carry out detailed and complex written and oral instructions. Ability to solve difficult problems.
The physical demands described here are representative of those that must be met by a Cast Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Cast Member is regularly required to stand, walk, talk or hear. The Cast Member is occasionally required to use hands and fingers to handle or feel objects. The Cast Member is occasionally required to lift 50 pounds to a height of four (4) feet. The Cast Member may be required to travel up and down stairs.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision and the ability to adjust focus.
The work environment characteristics described here are representative of those a cast member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most of the time is spent in a noisy and crowded environment.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Posted Date 3 months ago (9/18/2019 6:39 PM)
Job ID 2019-67956
Casino Property Hollywood Casino Joliet
Position Type Regular Full-Time
Category Casino Operations