Penn National Gaming Cocktail Server in Joliet, Illinois
Don’t just work. Work Happy.
A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Take orders and serve guest beverages, total charges and accept payments. Respond to guest requests for amenities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.
Maintain a professional appearance at all times, clean and well groomed as per standard.
Be able to answer questions when asked about Hollywood’s operations.
Provide friendly quick and professional service to guest and co-workers.
Keep service wells wiped down, clean and free of debris and clutter.
Remain visible by standing in assigned station with an approachable look and stance at all times.
Follows policies and procedures.
Prepare drinks and serve drinks to guests within the following guidelines: beverage round time must be 10 minutes or less, beverages served within minutes of when an order have been taken and keep an immaculate station by picking up all glassware through the station in a timely manner.
Accept payment for orders and provide accurate change.
Notify supervisor if a guest appears intoxicated.
Prepare service wells for the following shift by completing opening and closing duties.
Must maintain ongoing awareness of safety and needs to respond to emergencies accordingly
Other duties as assigned.
To be successful in this position it will require the following skill set
EDUCATION and/or EXPERIENCE
High school diploma or equivalent is required with 6 months minimum cocktail serving experience preferred. Must be at least 21 years of age to serve alcoholic beverages. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members. Must understand and speak the English language.
The physical demands described here are representatives of those that must be met by an Cast member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the cast member is regularly required to talk and hear. The cast member frequently is required to stand and walk. The cast member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The cast member must occasionally lift and/or move up to 50 pounds. The cast member requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-61847
Casino Property Hollywood Casino Joliet
Position Type Regular Full-Time
Category Food and Beverage