Penn National Gaming Casino Operations Manager in Joliet, Illinois
Don’t just work. Work Happy.
A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Oversees the casino for adherence to company and governmental policies and regulations. Ensures the delivery of superior customer service and excellent guest interaction. Coaches and motivates subordinates for improved performance.
ESSENTIAL DUTIES AND RESPONSIBITIES
This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members.
Coach, motivate, measure and follow up on subordinates to deliver superior customer service and excellent guest interaction while ensuring compliance to departmental policies and procedures.
Projects a positive image of the company and the management team at all times.
Communicates effectively to all Cast Members. Keeps direct reports well informed about issues and subjects pertinent to their jobs and/or operations of the property.
Projects a positive attitude at all times, demonstrating professionalism and leadership, while maintaining excellent customer and Cast Member relations.
Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns.
Promote a positive environment for all customers and Cast Members to promote a return visit of customers and achieve job satisfaction for all Cast Members.
Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.
Ensure compliance with company policies; all state and federal regulations; and internal controls.
Provide direct supervision of all table games and slot operations during an assigned shift.
Compiles the work schedules for personnel for all Slot areas and Table Games on assigned shift.
Recommends and approves changes in the department including hiring, promotion, demotion and termination. Approves regular vacations and leaves of absences.
Supervise the preparation and deliverance of periodical reviews and appraisals in an accurate and timely manner.
Other duties as assigned.
To be successful in this position it will require the following skill set
EDUCATION and/or EXPERIENCE
Bachelor’s degree (B.A.) from four-year college or university, or three or more years of related experience with an understanding of Casino Operations from at least one discipline (Slots or Tables). Must have worked a minimum of five years at a Casino Operations supervisory/managerial level. Must be at least 21 years of age. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members. Must understand and speak the English language.
While performing the duties of this job, the Cast Member is regularly required to talk and hear. The Cast Member frequently is required to stand and walk. The Cast Member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The Cast Member must occasionally lift and/or move up to 50 pounds. The Cast Member requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance, color vision, peripheral vision, depth perception, and ability to adjust focus with the most common visual functions being those of near vision and depth perception. The Cast Member may be required to travel up and down stairs.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Posted Date 2 months ago (10/23/2019 5:45 PM)
Job ID 2019-69425
Casino Property Hollywood Casino Joliet
Position Type Regular Full-Time
Category Casino Operations