Penn National Gaming TABLE GAMES SHIFT MANAGER in Jamul, California


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Jamul - San Diego we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.

  • Manage day to day operations of Table Games on assigned shift.

  • Work closely with Table Games Management to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management.

  • Promote customer relations: handle customer complaints, deliver comp. service recovery, etc.

  • Direct the Table Games Supervisors to accomplish the goals of the Table Games department.

  • Drive improved results through staff development and training programs.

  • Hire, train and develop employees to which include coaching, mentoring and appropriate performance management.

  • Responsible for staffing and scheduling to meet business demands and ensure customer satisfaction.

  • Provide visible leadership in gaming operation areas.

  • Ensure compliance with Title 31 requirements and processes.

  • Responsible for the overall integrity of daily operations.

  • Present oneself as a credit to the Company and encourages others to do the same.

  • Conduct individual or group pre-shift meetings with team members and provide daily feedback.

  • Address and manage complaints or concerns from team members.

  • Effectively use, administer and manage rewards and recognition for front line team members.

  • Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.

  • Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.

  • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.

  • Develop, maintain and manage training programs.

  • Handle customer complaints and support all customer service programs.

  • Understand and adhere to regulatory, department and company policies and procedures.

  • Make determinations regarding types of materials, supplies, or tools to be used.

  • Effectively manage departmental expenses.

  • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.

  • Protect and preserve assets of the company.

  • Meet grooming and appearance requirements.

  • Must adhere to regulatory, department and company policies.

  • Perform all job duties in a safe and responsible manner.

  • Perform other job related and compatible duties as assigned.

To be successful in this position it will require the following skill set

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience

  • Minimum three years progressively more challenging management experience in a gaming operations role, table games experience required

  • Must be proficient in Microsoft applications

  • Ability to understand and analyze Budget and P&L Statements

  • Ability to earn and maintain TiPS certification

  • Must be able to acquire and maintain appropriate gaming license

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-48924

Casino Property Hollywood Casino Jamul

Position Type Regular Full-Time

Category Casino Operations