Penn National Gaming HUMAN RESOURCES COORDINATOR in Jamul, California


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Jamul - San Diego we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provides assistance in all areas of HR, including employment, communication, team member events and record retention.

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.

  • Maintains general office, front counter, lobby area and TDR kiosks ensuring that they are neat/clean, orderly and well stocked.

  • Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.

  • Performs administrative duties, including maintaining employee records, data input and research; preparing reports; ordering office supplies, team member/vendor badges, gaming licensing and renewals, etc.

  • Assists in coordinating and facilitating Talent Audition and New Hire Orientation.

  • Assists in developing and maintaining property communication, to include employee self service portal, back-of-house hallways; maintaining updated required federal, state and local posters, and property communications

  • Maintains an upbeat & positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants and guests.

  • Assists with design and execution of engagement, wellness and retention events.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

  • Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Minimum of one year experience in a customer service position is required; previous experience working in Human resources is desired.

  • Proficient computer skills including Microsoft Office software (Word, PowerPoint, Excel, and Outlook); iCIMS and Ultipro experience a plus.

  • Excellent verbal and written skills.

  • Ability to maintain confidentiality of sensitive information.

  • Ability to multi-task and problem solve.

  • Excellent organizational skills, presentation skills and ability to work independently and collaboratively.

  • Exceptional customer service focus including attention to producing quality results.

  • Must approach team member questions and concerns in a caring, confidential and helpful manner.

  • Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-48306

Casino Property Hollywood Casino Jamul

Position Type Regular Full-Time

Category Human Resources