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Penn National Gaming Slot Technician - Full Time in Hobbs, New Mexico


Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures. Responsible for providing efficient service to all slot guests and ensures slot machines are monitored and repaired on a continual basis for full capacity operation.

  • Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with.

  • Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.

  • Perform floor maintenance: trouble shoot and repair machine malfunction problems as they occur during gaming.

  • Assist floor supervisors with malfunctions and answer floor calls.

  • Answer floor calls excluding jackpots when business dictates.

  • Ensures that slot machines are filled with ticket paper to keep machines in constant operation.

  • Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate.

  • Work on special projects as assigned. Assist with every phase, from layout to installation.

  • Must work well under pressure and meet multiple and sometimes competing deadlines.

  • Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.

  • Brings disputes and unusual guest activities to the attention of the shift manager.

  • Must be knowledgeable of all special events and promotional activities available to guests.

  • Presents oneself as a credit to the Company and encourages others to do the same.

  • Must work well under pressure and meet multiple and sometimes competing deadlines.

  • Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.

  • Adhere to all departments/company policies and procedures.

  • Performs all other related and compatible duties as assigned.

To be successful in this position it will require the following skill set

  • To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be a minimum of 21 years of age.

  • Must qualify for licensing with the New Mexico Racing & Gaming Commissions.

  • High School diploma or G.E.D preferred.

  • Six months to one year experience in electronics and maintenance of technical equipment, game machines, or slot machines preferred.

  • Ability to work varying schedule to include: all shifts, days and holidays

  • Good oral and written communication skills, must be fluent and literate in English. Bilingual in Spanish preferred.

  • Must have a good working knowledge in Microsoft Word and Excel.

  • Knowledge of New Mexico gaming laws and regulations as well as the Penn National Gaming’s internal controls, policies and procedures.

  • Work in a fast-paced environment.

  • Must possess excellent customer service and interpersonal skills.

  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Ability to maintain confidentiality.

  • Ability to work as part of a team and to promote cooperative approach between departments.

  • Ability to work unsupervised.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 250 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

  • The noise level in the work environment is usually very loud.

  • Exposure to unrestricted second-hand smoke in guest areas.

  • Employee may be exposed to hot and cold temperatures

  • Comfortable working in low lighted areas.

  • Comfortable working around bright and/or flashing lights.

  • Must be able to stand/walk for periods of at least 8 hours at a time.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Location US-NM-Hobbs

Posted Date 1 week ago (1/13/2020 10:31 AM)

Job ID 2020-71726

Casino Property Zia Park Casino

Position Type Regular Full-Time

Category Casino Operations