Penn National Gaming Security Guest Services - Full Time in Hobbs, New Mexico
Don’t just work. Work Happy.
A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Provide a safe and secure environment for customers and for company property and employees. Assist customers as necessary to ensure their satisfaction.
Essential Duties And Responsibilities:
Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with.
Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino.
Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; provide assistance in medical situations if required.
Patrol buildings and grounds of the facility as directed.
Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests.
Provide security escorts for all monetary transfers, fills, and credits.
Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.
Provide special assistance to disabled patrons as necessary.
Monitor all entry and exit from soft count, and vault, and maintains logs of these activities if required.
Dispatch other officers to various assignments and maintain activity log sheets.
Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
Must be knowledgeable of all special events and promotional activities available to guests.
Presents oneself as a credit to the Company and encourages others to do the same.
Must work well under pressure, and meet multiple and sometimes competing deadlines.
Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.
Adhere to all departments/company policies and procedures.
Performs all other related and compatible duties as assigned.
To be successful in this position it will require the following skill set
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be a minimum of 21 years of age.
Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
Work in a fast paced environment.
Must possess excellent interpersonal and employee relations skills.
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
Ability to maintain confidentiality.
Ability to work as part of a team and to promote cooperative approach between departments.
Ability to work unsupervised.
High School diploma or G.E.D preferred.
One to three months previous security or customer service experience preferred.
Good oral and written communication skills, must be fluent and literate in English. Bilingual in Spanish a plus.
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The noise level in the work environment is usually loud.
Must be able to work in various weather conditions.
Exposure to unrestricted second-hand smoke in guest areas.
Must be able to stand and/or walk for periods longer than 8 hours at a time.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-61404
Casino Property Zia Park Casino
Position Type Regular Full-Time