Penn National Gaming Player Services Cage Cashier/Vault - 2nd Shift in Hobbs, New Mexico

Overview

Don’t just work. Work Happy.

A career in gaming? At Zia Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

SUMMARY:

Assists customers in an efficient and friendly manner. Accurately and efficiently performs patron transactions including cash exchanges and is proficient with technologies in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. Safeguard casino assets at all times.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Promote and maintain all steps in the Red Carpet Customer Service program with each casino guest and fellow employees you come in contact with using S.T.A.R.S.

  • Works assigned station in either the casino cage (player services) or the vault.

  • Process and cash credit card advances and electronic checks through proper verification.

  • Exchange slot machine tickets for cash.

  • Provide service and funds for all slot department wallets, jackpots, cancel credits, payouts, etc.

  • Sign new members up in Black Gold Club Membership and maintain patron accounts.

  • Provide service and funds for all Black Gold Club Membership benefits.

  • Answers guest questions about Black Gold Club Memberships, Property Amenities, Win/Loss Statements and Direct Mail programs.

  • Balance cash draws. Ensure that the drawers are at appropriate impressed amount at the beginning and end of each shift.

  • Process transfers with vault to keep drawer stocked throughout current shift and for the next shift.

  • Complete all necessary paperwork: balance sheets, transfer sheets, MTL logs, CTR, check log, etc.

  • Abide by all Gaming regulations and policies and internal controls.

  • Maintain integrity and discretion regarding patron information.

  • Stock and replenish currency and coin for KIOSK and ATM machines daily and/or as needed.

  • Prepares all currency, coin, checks, etc. for bank deposit and completes all required paperwork.

  • Orders currency and coin from bank as needed to ensure adequate supply.

  • Receives transfer of cash from count team and verifies totals with other members.

  • Prepares banks for all departments and verifies with other team members.

  • Processes cage transfers in a timely manner.

  • Verifies all banks returned and ensures proper completion of necessary logs.

  • Ensure all forms and logs are completed as required per shift: inventory sheet, reconciliation sheet, F&B logs, Mutuel logs, etc.

  • Account for all funds in vault through inventory counts completed throughout the day.

  • Must work well under pressure, and meet multiple and sometimes competing deadlines.

  • Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and the manager.

  • Performs other duties as may be assigned by department and/or company management.

SUPERVISORY RESPONSIBILITIES

  • This position has no supervisory responsibilities.

To be successful in this position it will require the following skill set

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be a minimum of 21 years of age.

  • Must qualify for licensing with the New Mexico Gaming and Racing Commissions.

  • Highshool diploma or G.E.D required.

  • Minimum one year related experience in customer service preferred.

  • Six months previous cash handling experience required. High volume cash handling preferred.

  • Must have the ability to read, write and speak English. Bi-lingual in Spanish preferred.

  • Must have the ability to respond to common inquiries or complaints from guests.

  • Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions and manuals.

  • Must have the ability to present information and respond to questions from employees and guests.

  • Strong customer service and interpersonal skills are required.

  • Good working knowledge/skills of basic computer applications such Word, Outlook, Excel is preferred.

  • Ability to perform basic math skills.

  • Ability to work as part of a team and to promote cooperative approach between departments.

  • Ability to work unsupervised.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

  • The employee must regularly lift, push, pull and/or move up to 50 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

  • While performing the duties of this job, the employee is regularly exposed to airborne particles.

  • While performing the duties of this job, the employee is occasionally exposed to vibration.

  • While performing the duties of this job, the employee is regularly required to walk and stand for 8 hours at a time.

  • Must be able to work in a closed and restricted area for long periods of time.

  • The noise level in the work environment is very loud.

  • Exposure to unrestricted second-hand smoke.

  • Exposure to a high level of dust.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-58281

Casino Property Zia Park Casino

Position Type Regular Full-Time

Category Players Services/Cage