Penn National Gaming VP Casino Operations in Henderson, Nevada


Don’t just work. Work Happy.

A career in gaming? At Tropicana Hotel and Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Your daily responsibilities include


  • Responsible for directing the overall operations and staff of the Table Games, Slots and Service/Continuous Improvement departments. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.

  • Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.

  • Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the AGM / GM.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.

  • Provides direction to Table Games and Slots leadership and oversees all Table Games protection and overall Slot operations.

  • Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.

  • Manages departmental expenditures and resources.

  • Answers inquiries pertaining to Slots policies and services, and resolve occupants’ complaints while supporting all customer service programs.

  • Assigns duties to Table Games andSlots leadership and creates/approves work schedules for efficient business performance.

  • Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility.

  • Observes and monitors staff performance and plan work processes in order to ensure efficient operations and adherence to Table Games and Slots policies and procedures.

  • Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.

  • Protects and preserves assets of the company.

  • Responsible for the overall integrity of daily Table Games and Slot operations.

  • Oversee and provide direction on property service culture, including development and delivery of all service, leadership and skills training.

  • Oversees all guest and team member feedback mediums ensuring continual improvement in guest service and satisfaction.

  • Participate with the Executive Management Team in developing strategic and tactical operating plans to support property objectives.

  • Accountable to maximize daily revenue and effectively manage costs, labor and cash control.

  • Develop and manage departmental expense and capital budgets to support operational objectives.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to AGM / GM.

  • Maintains strict confidentiality in all departmental and company matters.


This job has supervisory responsibilities.

  • Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.

  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

  • Determines work procedures and expedites workflow.

  • Responsible for employee performance (disciplining, coaching, counseling).

To be successful in this position it will require the following skill set


  • Bachelor's degree (B.A./ B.S.) from four-year college or university; or minimum of ten years experience in a comparable Casino Operations leadership position; or equivalent combination of education and experience.

  • Excellent skills in both written and oral communication.

  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Casino Operations operating systems.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must have extensive knowledge of all Casino Operations.

  • Ability to develop and maintain a high level service focused culture where guests and team member satisfaction are continuously high.

  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.


Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Employee must be able to qualify for licenses and permits required by federal, state and local regulations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-57064

Casino Property M Resort

Position Type Regular Full-Time

Category Casino Operations