Penn National Gaming SURVEILLANCE SHIFT MGR in Henderson, Nevada

Overview

Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

  • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.

  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to Director.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.

  • Partners with property departments to design and conduct highly sensitive investigations to facilitate fact‑finding probe into potentially illegal or inappropriate activities.

  • Act as direct liaison between surveillance room activities and the Surveillance Director and assume responsibility for the efficient operation of the Surveillance Department or assigned shift, in absence of Director.

  • Participate in the hiring process by attending interview and making recommendations in staffing.

  • Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.

  • Safeguards company assets at all times.

  • Submits all appropriate reports when incidents, infractions, and violations occur .

  • Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.

  • Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Director of Surveillance.

  • Conduct, supervise and prepare reports relating to any incident that is reported.

  • Oversee the management of attendance and time records.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Ability to use common sense in making decisions and determinations regarding irregular activities.

  • Maintains strict confidentiality in all departmental and company matters.

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

  • Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.

  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

  • Manages work procedures and expedites workflow.

  • Provides recommendation for employee performance (disciplining, coaching, and counseling).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associate’s degree preferred; High school Diploma or GED or equivalent, required. Two (2) years of managerial experience in a gaming industry or any combination of education pertaining to game protection, casino operations and table games and/or direct experience in this occupation totaling four (4) years may substitute for required education and experience.

  • Must be at least 21 years of age.

  • Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.

  • Comprehensive knowledge of video surveillance systems.

  • Comprehensive knowledge of video surveillance systems and database software.Advanced computer knowledge; proficient in all Microsoft applications to include email use, incident report data entry, and report writing.

  • Must be flexible and available to work any day of the week and any shift. Must be willing to work unscheduled shifts on short notice.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-52488

Casino Property M Resort

Position Type Regular Full-Time

Category Surveillance