Penn National Gaming Special Event Representative in Henderson, Nevada

Overview

Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Use of computer to redeem gifts for our guests.

  • Ability to use a “cutting tool” provided by the company to open large amounts of boxeseach gift day.

  • Ability to lift up to 20 pounds on an ongoing basis during the gift day.

  • Safety awareness is paramount by assisting to keep areas clean of debris and clutter. Also byadhering to basic rules of safety when lifting and when using company equipment.

  • Ability to present Forbes 5 star guest service and interactions with both guests and otherteam members while working in a fast-paced environment.

  • Ability to stand on feet for the duration of an up to 8-hour shift.

  • Move boxes from one location to another by carrying, use of a hand truck or cart throughout the shift

  • After on the job training, assist at events such as Bingo, Concerts and Tournaments.

  • Set-up of event areas prior to and at the end of the Concert, Bingo or tournament (could include tablecloths, chairs, cushions, etc.)

  • Assist with ticket “Will Call” and ticket distribution.

  • Assist with “ushering” guests to their seats and provide information to concert guests.

  • Provide basic administrative assistance when asked.

  • Must be able to work in inclement weather.

  • Must be available to work both early and late shifts Monday thru Sunday.

  • Must work a minimum of 5 shifts per month is required. 3 or more shifts worked must be late shift.

  • Must have ability to access schedule online.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Keeps work area clean and free of safety hazards, debris and litter.

  • Perform all job duties in a safe and responsible manner.

  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • High school diploma or GED required;

  • A minimum of 1 year experience in customer service .

  • Ability to present self in a professional, pleasant, confident and well groomed manner. Ability to work with the public and diverse departments. Ability to read, write and communicate verbally in English. Moderate computer skills required.

  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals

  • Ability to read and communicate verbally in English.

  • Written communication skills in in English may also be required.

  • Must be able to obtain a Nevada Gaming Registration

  • While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.

  • The employee frequently is required to reach with hands and arms and talk or hear.

  • Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

  • The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

  • Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-47759

Casino Property M Resort

Position Type On-Call

Category Marketing